Zendesk + OpenAI Integration
Jan 2025
I have integrated Zendesk with OpenAI to create a working prototype for a support assistant.
Using OpenAI, I built a custom assistant by providing specific instructions and uploading a knowledge base with Q&A information as attached files. This assistant acts as a virtual support agent. I connected it to Zendesk by setting up a trigger that enables communication with the assistant through Internal Notes in tickets. The assistant processes queries and sends responses back as Internal Notes in Zendesk.
Interested in Zendesk+OpenAI Integration?
If you’re interested in this script and would like an integration with Zendesk, please email me at daniel.sodkiewicz@gmail.com with details about your specific needs and use case. I plan to offer this integration at a very low cost to interested companies.